Shipping

$20 FLAT RATE SHIPPING:

Sport Swap offers Canada Post Expedited flat rate shipping of $20 per order - whether it is one item or 10 items, you pay just $20/order.  Bicycles and some remote areas are excluded.

ORDER PROCESSING TIME AND EXPECTED SHIPPING TIME:

Items that are in stock will be processed and shipped within one business day. Orders are held until all items are available to ship together unless otherwise specified. Orders are shipped Monday through Friday. We reserve the right to hold orders due to security concerns. You will receive an email notice when your order ships.

FOR CANADA POST EXPEDITED SHIPPING:

Destination

Service

Approximate Ship Time

Local to GTA

Expedited Parcel

1-2 Business Days

Canadian Urban Centres

Expedited Parcel

2-4 Business Days

Canadian Rural

Expedited Parcel

3-5 Business Days

Continental United States**

Contact Us

Contact Us

International

Not Available

Not Available

FOR CANADA POST PRIORITY SHIPPING:

Destination

Service

Approximate Ship Time

Local to GTA

Priority

1 Business Day

Canadian Urban Centres

Priority

1 Business Day

Canadian Rural

Priority

2-3 Business Days

Continental United States**

Contact Us

Contact Us

International

Not Available

Not Available

* This is a guideline only, not a guaranteed shipping time. Delivery times vary by location and are subject to change.

** Orders shipping to USA may be subject to delays at the border.

ORDER PROCESSING AND SHIPPING DELAYS:

In some cases there could be a delay in order processing times due to order security. These situations include:

  • Shipping address is different from the billing address.
  • Credit card does not match billing address.

Disclaimer: If all information provided can not be verified, we will be unable to process the order.

Delays in shipping may also be due to problems with shipping companies such as weight and size restrictions.

ORDER TRACKING:

When your order is shipped, you will receive an e-mail confirming your order was shipped, and will be provided with a tracking number. You can track all of your orders by logging in to your account at www.sportswap.com

PICKING UP YOUR PACKAGE:

A delivery attempt will be made to the shipping address. Government issued ID (i.e. Drivers License) and Signature will be required. If no one is available at the address, a Delivery Notice card will be left at the door.

The Delivery Notice card is used to show that the item is available for pick up at a nearby post office. In case the Delivery Notice is lost or not received, you can also find out where to pick up your package by logging in to your account on the Sport Swap website and viewing the order for tracking information.

The package will only be released to the person whose name is on the shipping label. That person will need ID to pick-up the package.

A Final Notice card will be sent to the addressee if the item has not been picked up after 5 calendar days. The item will be held at the post office for a total of 15 calendar days after which time it will be returned to Sport Swap.

In rural areas, a delivery attempt will be made at the door when the door is within 0.5 km of the line of travel. Otherwise a Delivery Notice card will be left in the addressee mail receptacle.

DAMAGE DURING SHIPPING:

Make sure to inspect your package for damage before signing for it. We will do our best to pack it up tight. Contact us immediately if your package was damaged during shipping. Please keep all of the packaging materials.

LOST OR STOLEN PACKAGES:

Before calling to report your package missing, please check your order status by logging in to your account at www.sportswap.com. If Canada Post attempted to deliver your order once, you may need to pick it up at your local Canada Post outlet.

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section above, please contact us right away. We will open an investigation with Canada Post (or other shipping company) on your behalf. Canada Post investigations take up to five business days for orders shipped to a Canadian address, and up to 30 business days for orders shipped to addresses in the USA.

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Sender Error): Will be returned to sender (us) and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to sender (us) and we will re-ship your order on a case-by-case basis at the discretion of Sport Swap.

Orders Declared Lost or Stolen: On a case-by-case basis we will either replace or refund your order at no additional cost to you.

INTERNATIONAL ORDERS:

Sport Swap accepts orders from Continental United States. Sport Swap does not accept orders from outside the Continental United States.

Additional import tariffs, duties, taxes, brokerage fees and any other costs related to order delivery are the customers responsibility. The customer is responsible for return freight charges should delivery be refused or undeliverable.

Please contact us at info@sportswap.com for a quote or to receive more information.

ORDER RETURNS

Online order returns can be made in store and through mail. Product must be in new condition with tags and/or labels still attached. Used items are final sale. Original purchase receipt must be present as well as the original form of payment to be returned to. To return items via mail: box up product to keep product and original packaging intact. Please include the receipt/order packing slip, and a note of the action required upon delivery (ie refund). Send via whichever shipping method is best for you. We do not provide return shipping labels nor do we pay for return shipping costs.

SPORT SWAP
RETURNS DEPT.
ORDER: 10000XXXX
1541B Bayview Avenue
Toronto, ON
M4G 3B5
Canada